Please use this form for submitting support questions, product inquiries, testimonials and feedback or any other inquiries you may have. During normal business hours, our online response times are very fast.

As a reminder, DIY Software Products, such as InstantCake, PTVnet, boot disks, and other downloadable utilities are officially unsupported and distributed without warranty; we offer these products inexpensively so that go-getter DIY types have a cheap alternative to our kits and professional installation services, however we cannot dedicate support resources and still save you money.

If you have questions regarding our DIY software products, please review the product descriptions on our web site, and also visit our support center for the answers to many commonly asked questions. Alternatively, you can visit our interactive forums, or archived version of older forums hosted at DVRplayground. Membership at both locations is FREE and most questions have already been asked and answered there many times; please do a quick search and if you can't find what you are looking for, you can join and ask your questions there.