DVRupgrade understands that your time is valuable and that you may not want to install a kit for yourself. We offer a full range of installation products and services and we can even ship you a box, with a return label, for your TiVo when you place your order! You can't go wrong with a professional installation. We'll thoroughly clean your unit, inside and out, install the kit of your choice, and have your unit on its way back to you within 1-2 business days of receiving it. We can even send you a special DVRshipper and a label if you don't have your original box.

If you've already purchased a drive from another source, and would like us to prepare it for installation in your TiVo DVR, or would like to send us your DVR and the drive and have us install it for you, the recertification service is an alternative to purchasing a fully-configured drive from us.

If you've installed one of our kits (or had one of our kits professionally installed) and are still within our six-month warranty period, you can always contact us for an RMA and we'll take care of the warranty work. As an alterntive it is also possible to have a replacement kit shipped to you, along with a return label for the defective kit. This is known as a GetWell kit and you can read more about that here. GetWell kits do require an authorization on your credit card, and require that the original drive(s) be returned within 30-days to avoid any charge.

In most cases, a defective TiVo can be repaired by replacing the existing hard drive with one of our kits. However, if you are not certain of the problem, or think the problem could be something else, like a bad power supply, bad tuner, or are just not certain, we recommend you send us your unit so we can repair it.