In most cases, a defective TiVo can be repaired by replacing the existing hard drive with one of our kits. However, if you are not certain of the problem, or think the issue could be something else, like a bad power supply, bad tuner, defective motherboard or some other problem, we recommend you send us your unit so we can repair it for you.

Here's how it works:

• Order the LifePreserver product for your model. We will fix whatever problem you have with that unit, ship it back to you, and warrant the repair for 90-days.
• Optional: Choose a hard drive size. If you order a hard drive larger than your factory drive, and if your old drive tests fine, we'll attempt to copy your settings and/or programming from the old to the replacement at no additional charge! If you choose not to purchase a larger hard drive, then we will replace your existing drive with a factory-sized replacement if necessary, all as part of the repair service.
• Ship your unit to us (no cables, or remote are necessary) to the address specified in the order confirmation you'll receive via email. We STRONGLY recommend that you include a note with your TiVo letting our techs know the nature of the problem that you're experiencing. This will help expedite your repair. The typical turnaround time for these types of repairs is one to four business days.

The basic cost of the LifePreserver TiVo repair service is $149 for most units, and hard drive replacement kits are discounted when ordered as part of a repair service. In the unlikely event we cannot repair your unit, we will reduce your charge $25, to cover shipping and handling costs. Defective hard drives will be appropriately disposed of and will only be returned upon written request.

Please see our TiVo troubleshooting page for more repair and TiVo diagnostic assistance.

To view your purchase options, and find the repair product that is right for you, please select your TiVo manufacturer and model. You will then be taken to a page you can select the appropriate reapir product for your TiVo DVR. Please note that repair service is not available for every make/model of TiVo, so it may not show up on the list once you've selected your TiVo.

You can use this table to identify the make and model of the particular TiVo you own. The best way to determine your model is to look at the label on the rear of your TiVo. If you accidentally order the wrong thing, we will figure it out once your unit arrives and we can adjust your order before your card is charged. Either way, we'll be in touch with you each step of the way to ensure the repairs are performed to your satisfaction.