Warranty Information and Disclaimer

The DVRupgrade Six-Month Worry-Free Warranty with GetWell Support

Most drives included with each capacity upgrade kit are covered by a 3-year or 5-year manufacturer's warranty. All drives are fully-tested by DVRupgrade, and insured upon shipment to you. If you experience a drive failure, we would be happy to repair your kit at no charge, other than shipping, within six-months of your original purchase date. If you experience a failure during our warranty period, you are eligible for support under our GetWell program; we will ship you new drives and a return label for your old ones, as long as the transaction is authorized on a major credit card. This is similar to what many manufacturers call an advanced exchange program. More information on our GetWell programs can be found here. If you experience a failure beyond our warranty period, but within the manufacturer's warranty period we will charge $75 for labor, plus the return-shipping of your unit, or the faulty components, depending upon the problem. You can order a recertification and send us your drives or unit for diagnostics and repair.

DVRupgrade Certified Disk Drives

DVRupgrade uses a variety of high-quality drive brands for our kits. Currently, we use Seagate DB35 drives (Marketed for use in DVR systems), and Samsung hard disk drives. Most drives feature a three-year manufacturer's warranty and are either 5400 RPM or 7200 RPM, and feature either a 2MB, 8MB cache. Drive rotational speed and cache size have no bearing on performance, heat or sound. We cannot guarantee the delivery of a particular drive, however we do attempt to provide the highest quality, and best warranty available at the time of order, and we will never (knowingly) sell a drive which is not directly supported by the manufacturer. All drives undergo extensive testing to ensure they run quietly and efficiently in every DVR we support. Drives are shipped to you in a manufacturer specified enclosure to minimize risk of damage during shipment. If you have a question about the specific drive used in a specific kit, or would like to request a specific drive, please contact us and we'll let you know what we are currently shipping for that particular kit and do our best to accomodate you.

DVRupgrade Kit Capacities, Kit Warranty, TiVo Software Revisions and Updates

Kit descriptions and reported capacities are usually based upon the most current TiVo software being present on your unit. Actual capacities may differ slightly based upon available disk drive capacity which varies among drive manufacturers. Kit capacities quoted on our web pages are conservative, and in all likelihood your kit will exceed the quoted capacity. In some cases, kit capacity may be slightly less. We attempt to ship all kits configured for the latest version of software available for your particular make and model of TiVo, however in some cases, a newer version may be available and your TiVo will download it provided you are properly connected and maintain your subscription with TiVo. Installation of our kits will not adversely affect your subscription status with TiVo or DirecTV; even if you have a lifetime service. If TiVo or DirecTV update their software, enhancements installed by DVRupgrade may be overwritten and require reinstallation or reconfiguration (to date, no software update from TiVo has affected our capacity upgrade kits). Should this occur, DVRupgrade will attempt to provide services to restore the software for a nominal charge.

DVRupgrade Upgraded DVR Policy

Any un-upgraded TiVo DVR purchased from us is covered by a 90-day factory warranty provided directly by the manufacturer. Any upgraded TiVo DVR purchased from us is covered by a one-year parts warranty and a six month parts and labor warranty.

A note about Series3 DVR systems and TiVo HD DVR systems: These units are designed to contain only one internal hard drive and we offer upgraded units, as well as upgrade kits which contain drives larger than the "stock" drives included with your unit. We expect that in the future, TiVo will release a capability which will allow you to expand the capacity of any Series3 unit by connecting an external eSATA drive to your unit and that if you purchase an upgraded unit or an internal upgrade kit for your unit, you may not be able to use an external drive upgrade kit without making software modifications to your upgraded unit. If this ends up being the case, DVRupgrade will offer recertification services to modify your Series3 DVR or TiVo HD DVR so that such an external device will still work with your upgraded unit. If you are concerned about this in any way, we recommend that you do not upgrade your unit with a larger internal drive or you do not purchase a pre-upgraded unit, intead, purchase a "stock" unit and wait until more is known.

DVRupgrade Recertification Warranty

Recertifications performed by DVRupgrade are warranted for 90-days, assuming the drive is provided directly by DVRupgrade. If you are sending a user-supplied drive for a recertification, we cannot offer you any warranty as we have no control of the hardware you provide or its quality.

DVRupgrade Return Policy

We are committed to keeping you as a satisfied customer however, if you wish to return a DVRupgrade TiVo upgrade kit for a refund you may do so within 30-days of your initial purchase. There is a 15% restocking charge on all items, either received or currently on order. If "free shipping" has been selected, actual shipping charges for the items shipped may also be assesssed. All items must be returned in their original packaging and if any items are damaged or missing, additional charges may apply. If you are interested in returning an item, please contact us and we will send you a return authorization number and instructions. Returns will not be honored on kits and upgraded units which have been damaged due to tampering with either the hardware or software we've pre-configured.

Software products are not eligible for refunds or exchanges, however they may be returned for credit towards the purchase of hard drive upgrade kits and recertification services.

InstantCake Disclaimer

InstantCake is an easy-to-use low cost alternative to purchasing one of our pre-built and simple-to-install TiVo upgrade kits. Although the technical knowlege required to use InstantCake is relatively minimal, you must have a working PC with two IDE interfaces, and be comfortable connecting standard IDE drives to your computer so that InstantCake may be properly installed. You must also be capable of configuring your CD-ROM or DVD-ROM as a bootable device for the InstantCake CD.

InstantCake has been tested on a variety of PC's and should work on most commonly-used systems. Your PC does not need to be particularly fast or special in any way. We cannot guarantee that this bootable CD-product will work on your system, and if this is something you are concerned about, please consider our kits or professional installation services.

DVRupgrade kit warranties do not apply to remote software installations or recertification/network bundle upgrades however they do apply to complete kits purchased from DVRupgrade whether self-installed or professionally installed.