HR10-250 Problems

[BruceS]

A couple of days ago my HR10-250 starting having video problems during a boot.

The first grey screen, "Wait ..." would show for a while on my TV and then I lost the video completely.

The only way to show the DVRUpgrade splash screen, the searching for satellite screens, or anything after the boot completed was to switch to another input on my Marantz SR7001 A/V receiver and then back to the one used by the HR10-250. By the way, I am using component cables, so it was not a HDMI hand shaking issue.

Today, everything shows fine again after a boot.

The other problem is that my Netgear FA120 network adapter no longer seems to establish a network connection to the box after a boot.

This will probably not be a problem, other than being able to update to the newest software release, when and if it is released.

[Lou Jacob]

A couple of days ago my HR10-250 starting having video problems during a boot.

The first grey screen, "Wait ..." would show for a while on my TV and then I lost the video completely.

The only way to show the DVRUpgrade splash screen, the searching for satellite screens, or anything after the boot completed was to switch to another input on my Marantz SR7001 A/V receiver and then back to the one used by the HR10-250. By the way, I am using component cables, so it was not a HDMI hand shaking issue.

Today, everything shows fine again after a boot.

The other problem is that my Netgear FA120 network adapter no longer seems to establish a network connection to the box after a boot.

This will probably not be a problem, other than being able to update to the newest software release, when and if it is released.

This could be a number of issues... general rule of thumb is that most often its a hard drive problem, but problems with the video could indicate some sort of problem with the unit, itself.

What we normally recommend in a situation like this is a recertification (http://www.dvrupgrade.com/dvr/stores/1/special_services.cfm) which involves testing of your drives and the unit. If it ends up being a problem beyond what replacing the hard drives can accomplish, we work with a repair center (CCS) and can send the unit to them for repair and when we get the unit back, will re-install your drives.

We don't mark up the repair - we just pass the cost through to you and discuss it with you before we send them the unit (so we can get final approval from you).

The whole idea is to keep the costs down...

[BruceS]

Apparently I was having router problems.

I had to re-boot both my cable modem and router today to get internet access back for my PC.

Now I can reach my HR10-250 over the network again with no problems.